Customer Service


How To Order
We offer two convenient ways of ordering:
Online or By Phone.
Most orders generally ship within 24 hrs (excluding weekend and holidays).
We accept all major credit cards: MasterCard, Visa or PayPal online,
by phone or fax.

This is processed through PayPal.
 
To contact us with a question about ordering, please call us at
213-986-8818 or email us.
 
  Order online at www.TeaHorseCaravan.com.
 
 We follow standard Web protocols to ensure that any financial information you give us remains secure.
To order by phone: Call 213-986-8818 from within the US and Canada,
 11.00 am to 6:30pm PST daily.
 
Return Policy
All products come with our Satisfaction Guarantee.
If for any reason, you are not completely satisfied with any item, simply call Customer Service 213-986-8818 or e-mail us within 30 days of delivery of your order, we will gladly replace it, exchange it or refund your money (we can refund shipping costs only if the return is a result of our error.)
Returns are processed upon receiving the complete product back to us.
Returned products must be in their original condition and packaging along with your receipt.
 
Shipping Policy
All orders within United States will ship via UPS except those addressed to P.O. Boxes, APO, FPO, rural addresses, Guam, US Virgin Islands, Hawaii and Alaska , which will ship via the United States Postal Service.
You will still need to select "UPS Ground" as your shipping method during checkout, however, your order will ship via USPS and you may experience couple days delay compared to regular UPS ground shipping.
 
Contact Us
 
Call us 213-986-8818 from within the US and Canada,
 11.00 am to 6:30 pm
PST daily .